Client Services Representative; Work From Home

Client Services Representative (Work From Home)

As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.

• Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues
• Ensuring the timely collection of statements and other documentation necessary for servicing
• Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies
• Determine the reason for cancellation and best course of action to assist in retention
• Increase contact rate effectiveness
• Responsible for managing high volume of phone calls for a large customer base
• Extensive knowledge of the firm's product offerings

• The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries.
• Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner.
• Must be able to multitask and be very organized juggling multiple tasks at one time.
• Familiarity with debt settlement products
• A history of meeting performance targets
• Team Player
• Maintaining a positive attitude
• Professionalism
• Excellent time management and prioritization skills