Inbound Insurance Agent; Paid Training & Licensing

Overview

Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at Mass Markets. This role involves interacting with customers to resolve support issues, sell products and services, and provide a best-in-class customer experience. A full application on the company careers page, including screening questions and a pre-employment test, is required to be considered.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and management for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team and customers

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
• State or Federal work experience

• Paid Time Off and paid holidays
• Incentives & bonuses (cash, prizes)
• Health benefits for full-time employees after 60 days; MEC medical plans after 30 days for all employees (options vary by location)
• Retirement savings programs where available
• Disability and life insurance options
• Supplemental insurance (accident and critical illness)
• Career growth and internal promotion opportunities
• Paid training while earning a paycheck
• Casual, team-oriented work environment

• Must be authorized to work in the country where the job is based
• Background/safety investigation (Level II) and fingerprint may be required; offers contingent on results
• Drug screening may be required; offers contingent on results

All aspects of employment at Mass Markets/MCI are based on merit and qualifications. The company maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.