Customer Care Specialist

Overview

Employer Industry: Life Insurance

• Build rapport with customers and provide a best-in-class experience by resolving requests on the first contact
• Educate customers about their life insurance policies
• Independently handle various problems while seeking guidance in complex situations
• Effectively manage time to meet expected service levels
• Utilize multiple systems and tools to achieve goals in customer experience and call handling metrics

• 1+ years of customer service experience or an undergraduate degree in lieu of experience
• High School Diploma or GED
• Availability to work any 8-hour shift within the hours of operation, Monday to Friday
• Strong communication skills and a passion for learning
• Ability to work in a fast-paced, metric-driven environment

• 2+ years of customer service experience
• Proficiency with Microsoft Office Suite
• Experience with insurance or annuity servicing financial products, hospitality, or retail sales
• Bilingual skills, particularly in Spanish
• Strong problem-solving and critical thinking abilities

#Life Insurance #Customer Service #Remote Work #Career Opportunity #Inclusive Culture

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.