Patient Care Specialist

Overview

Responsible for supporting the daily functions of the Patient Care team. This includes managing email communication with external and internal customers, answering inbound calls and placing outbound calls, and assisting customers with questions about product training and device functionality. Achieve key performance metric goals with strong customer service and problem-solving skills. Ensure compliance and regulatory measures are strictly adhered to and deliver quality and timely customer service.

Must have a positive, customer-centric attitude, outgoing personality and a passion for helping others. The Patient Care Specialist will manage inbound and outbound communication pertaining to device training requests for patients, track and update training request status, and triage and disposition additional customer inquiries. The role also includes hosting customer-facing webinars regarding training and education on the devices.

• Manage daily flow of all inbound and outbound communication pertaining to patient training requests and ensure requests are distributed and tracked appropriately.
• Follow up with training staff to obtain status updates for patient training requests.
• Maintain training staff records and ensure roster is current and accurate.
• Support the interview, onboarding and hiring process for all new training staff.
• Assist with managing weekly payroll for training staff.
• Utilize Excel to prepare and distribute monthly reports containing program metrics.
• Coordinate email campaigns.
• Demonstrate strong written and verbal communication; communication must be clear, organized and professional.
• Provide inbound phone support to deliver exceptional service; assess customers  individual needs, show empathy, and apply customer service tactics to meet needs.
• Interview and identify customer needs in a focused and empathetic manner.
• Record customer inquiries by documenting inquiries and responses in customers  accounts.
• Use dynamic communication skills to identify customers  unmet needs.
• Responsibilities may shift or be added as the program evolves.
• Experience hosting online classes is preferred.

Contract position based out of San Diego, CA. This is a fully remote position.

• Pay range: $23.00 - $27.00/hr.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan;
  Life Insurance (Voluntary Life & AD&D);
  Short and long-term disability;
  Health Spending Account;
  Transportation benefits;
  Employee Assistance Program;
  Time Off/Leave (PTO, Vacation or Sick Leave).

We re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.