Customer Service Representative

As a Customer Service Specialist II, the work you’ll do with the client will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer's.

• This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP’s
• Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.
• Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.
• Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.
• Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.

Bring your customer service expertise along with a drive for innovation to the client. Customer Service Specialist II must have:

• Education:
  
  High School Diploma/GED
• Experience:
  
  1+ years of related experience
• Role requirements:
  
  this is a hybrid position, with 3 days a week in office

• In-person training is 2 weeks.
• Nesting is 1 month.
• Nesting will be onsite from Tuesday - Thursday;
  Remote work will be on Monday and Friday.
• Role will transition to hybrid remote after nesting, consisting of in office 3 days a week.
• Permanent schedule will either be 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM, Monday through Friday. The site is closed on weekends and on observed holidays.
• Training
  
  Hours:
  
  First day of training will be 8:30 am-5 pm EST and all remaining training days will be 8:00am – 4:30pm Monday - Friday, with a 30-minute lunch