Remote OCCC Customer Service Agent_Collections

Overview

Employer Industry: Pest Control Services

• Salary of $18 per hour plus a 3% sales commission
• Opportunity for career advancement and growth within the organization
• Flexible work schedule, including nights, weekends, and holidays
• Comprehensive four-week training program to equip you for success
• Supportive and collaborative remote work environment
• Chance to make a positive impact by helping customers maintain safe living spaces

• Work remotely from your home office, with necessary equipment provided by the employer
• Contact residential customers regarding past-due accounts via phone and email
• Investigate and resolve billing discrepancies in coordination with service and sales teams
• Process payments and update customer accounts in the employer's billing system
• Maintain accurate records of collection efforts and customer communications

• High School Diploma or GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web-based applications

• Proficient in Microsoft Office and customer account systems (experience with Serv Suite or similar platforms is a plus)
• Comfortable working in a high-volume role
• Ability to work independently and manage multiple priorities
• Willingness to complete a short Culture Index Survey to identify work style and preferences