Housing Assistant, Customer Service​/HelpDesk

This is a great opportunity to join a busy housing team on a minimum 2-month contract, offering hybrid working, strong team support, and valuable experience within social housing.
As a Housing Assistant, you’ll play a key role in delivering a responsive, customer-focused service by supporting Housing Officers and Managers with front-line enquiries, housing administration, income processes and lettings support. This role is primarily office and home-based and does not include patch management.

Key Responsibilities of a Housing Assistant:
Act as the first point of contact for residents, responding to enquiries across repairs, rent, lettings and tenancy services
Deliver excellent customer service via phone, digital channels and written correspondence, including handling challenging conversations with empathy
Support income management by following up Housing Benefit and Universal Credit notifications, managing Direct Debits and processing rent adjustments and refunds
Maintain accurate customer, tenancy and financial data on housing systems in line with procedures and data protection requirements
Support lettings activity including waiting lists, transfers, mutual exchanges, marketing properties and completing statutory returns
Assist with former tenant arrears cases, negotiating repayments and preparing information for write-offs
Support property services administration including rechargeable repairs, invoicing and resident consultations
Encourage and support customers to use digital services and self-service platforms

What We’re Looking For:

Strong customer service and administrative experience
Confidence handling high volumes of telephone calls and complex or sensitive enquiries
Experience resolving problems using empathy and negotiation skills
Some knowledge of housing services, tenancy or housing law (desirable)
Good IT skills and experience working with housing management systems
Organised, detail-focused and able to prioritise a varied workload
A positive team player who actively contributes to service improvement
What's on Offer for this Housing Assistant role:

Hybrid working with a mix of office-based and home working
No patch or estate-based responsibilities
Own diary management
Minimum 2 month contract If this Housing Assistant role is of interest please apply or contact (url removed)