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German-Speaking CSM; Remote Retention Expert
Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listed on 2026-02-03
Cape Town, 7100, South Africa
Listing for:
RoomRaccoon Hotel Tech
Remote/Work from Home
position Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep -
IT/Tech
Job Description & How to Apply Below
A global hospitality SaaS company is seeking a Customer Success Manager to ensure hotel partners achieve maximum value from their solutions. The role involves managing client relationships, conducting business reviews, and identifying growth opportunities—all while fostering a proactive and empathetic customer-first mindset. The ideal candidate is fluent in German, has 2+ years of experience in Customer Success or account management, and thrives in a dynamic environment.
This role offers a hybrid working model and a range of perks.
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