Care Advocate; remote

Overview

Hallmark Care is the Customer Service group  provide support for our Hallmark retailers and field service employees, along with consumers as they spread joy and nurture relationships with the people in their lives.

Care Advocates represent the Hallmark brand and values when handling a blend of inbound phone calls, emails, and live chats from Hallmark retailers and field employees or consumers and Hallmark programming viewers. Typical questions/issues are related to Hallmark products and services, order entry and post shipment issues, and technical support for Hallmark systems. Advocates rely upon training, real time supervisor support, and an expansive documentation library to provide solutions either verbally or in writing.

Advocates are measured quantitatively with productivity goals, quality assessments, and survey feedback.

• At least one year of either work experience in a retail store, customer service, technical support, or call center OR post HS coursework or technical training
• Ability to read, write, understand, and communicate in English
• Ability to navigate multiple websites and online portals concurrently
• Experience with customer relationship management (CRM) software
• Experience with basic troubleshooting of common technical issues
• Availability to work minor holidays and/or some hours outside 8am-6pm CST during peaks
• Ability to provide and maintain a dedicated home workspace with reliable high‑speed internet service (not provided or reimbursed by Hallmark). Candidates may also choose to work full‑time onsite at Hallmark headquarters in Kansas City, MO.

• Bachelor's degree
• Leadership experience (may include informal leadership, project ownership, or unofficial team guidance)
• Active and empathetic listening skills
• Attention to detail
• Experience with customer relationship management (CRM) software – BQ?
• Experience working remotely
• Experience with Office 360/Microsoft Teams

• The salary range for this role is $21-$24/hour. Final compensation varies based on several factors.
• This is a U.S.
  
  -based remote role. We’re committed to creating a connected, collaborative culture, no matter where you are. You’ll have access to virtual tools, team support, and opportunities to engage and grow with us. Due to state-specific benefits regulations, Hallmark cannot consider candidates for remote positions who reside in Alaska, Hawaii, or Puerto Rico, or any country outside of the United States.
• Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance.
• In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

COME JOIN US! Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important