Remote OCCC Customer Service Agent_Collections

Employer Industry: Pest Control Services

• Salary of $18 per hour plus 3% sales commission
• Variety of schedules including nights, weekends, and holidays available
• Four-week comprehensive training program to equip you for success
• Great benefits including 401(k) plan with company match and employee stock purchase plan
• Opportunity to work remotely from your home office
• Engaging work environment with gamification methods to enhance performance

• Contact residential customers regarding past-due accounts via phone and email
• Investigate and resolve billing discrepancies in collaboration with service and sales teams
• Process payments and update customer accounts in the billing system
• Maintain accurate records of collection efforts and customer communications
• Ensure compliance with company policies and applicable collection regulations

• High School Diploma or GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web-based applications

• Proficient in Microsoft Office and customer account systems (experience with Serv Suite or similar platforms is a plus)
• Comfortable working in a high-volume role
• Ability to work independently and manage multiple priorities