Spanish Bilingual Customer Retention Specialist Pacific Time

Overview

Employer Industry: Pet Insurance

• Hourly pay of $24 with potential for uncapped monthly bonuses based on individual performance
• Restricted Stock Units granted to all new team members, vesting over 4 years
• $1500 sign-on bonus for those currently P&C licensed
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays
• Flexible remote work opportunity available, with options for a hybrid schedule in the Seattle office

• Educate and support customers requesting to cancel their policy through inbound calls and email
• Manage high call volumes while maintaining empathy, efficiency, and productivity
• De-escalate challenging situations using strong communication skills and embodying the employer's core values
• Build authentic connections by tailoring communication styles to meet individual customer needs
• Accurately document customer interactions in the CRM system and manage time effectively to provide exceptional service

• Bilingual fluency in Spanish and English
• Minimum of 3 years of experience in customer retention, account management, or similar roles in a fast-paced call center environment
• At least 1 year of experience in a customer service role
• Proven ability to handle cancellations and renew services successfully
• Strong written and verbal communication skills

• Property and Casualty (P&C) licensing is a plus
• Experience working remotely in a private setting with reliable hard-wired internet connection
• Strong technical troubleshooting skills and comfort using technology independently
• Demonstrated success in retaining customers and handling sensitive situations with empathy

#Pet Insurance #Customer Service #Remote Work #Career Growth #Bilingual Opportunity

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