Patient Care Specialist

Position: Patient Care Specialist 1
Responsible for supporting the daily functions of the Patient Care team. This will include managing email communication to and from both external and internal customers on a daily basis, answering incoming calls and placing outbound calls to these customers, and assisting customers with any questions or inquiries around product training and device functionality. Achieve key performance metric goals, blending customer service and problem-solving skills.

Ensure all compliance and regulatory measures are being strictly adhered to and deliver quality and timely customer service. Must have a positive, customer-centric attitude, outgoing personality and a passion for helping others. The Patient Care Specialist will be responsible for all inbound and outbound communication pertaining to device training requests for patients, managing the process of tracking and updating patient training request status, and triage and disposition of additional customer inquiries.

Responsible for hosting customer facing webinars regarding training and education on the devices.

Job descriptions:

Manage daily flow of all inbound and outbound communication pertaining to patient training requests. Ensure patient training requests are distributed and tracked appropriately.

- Follow up with training staff, when needed, to obtain status updates for patient training requests.

- Maintain training staff records and ensure roster is current and accurate.

- Support the interview, onboarding and hiring process for all new training staff.

- Assist with managing weekly payroll for training staff.

- Utilize Excel to prepare and distribute monthly reports containing program metrics.

- Coordinate email campaigns.

- Strong written and verbal communication is a necessity. Communication must be clear, organized and professional.

- Inbound phone support to provide exceptional service to customers (when time permits.) Need to be able to assess customers' individual needs and concerns, understand and empathize with those needs and apply customer service tactics to meet those needs. Ability to interview and identify customer needs in a focused an empathetic manner.

- Records customer inquiries by documenting inquiries and responses in customers' accounts.

- Use dynamic communication skills to identify customers' unmet needs.

- Responsibilities may shift or be added as program evolves.

- Experience hosting online classes (preferred

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $23.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Feb 5, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…