Customer Service​/Sales Order Specialist

Position: Customer Service / Sales Order Specialist
Location: Walkden

Customer Service / Sales Order Specialist - Minimum 2 years' experience

Location:

Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum

Hours:

Full time, 37.5 hours per week

Contract:

Ongoing temporary role with strong potential to become permanent

BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.

This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.

Key Responsibilities

Managing complex customer and sales order queries from start to resolution

Investigating and resolving issues across multiple systems

Working at pace while balancing competing priorities

Proactively identifying improvements and challenging existing processes where appropriate

Collaborating with internal teams to ensure excellent customer outcomes

Skills & Experience Required

Previous experience in a call centre or contact centre environment (2 years)

Proven experience handling complex customer or order-related queries

Strong systems capability, ideally with exposure to SAP, AWS and Salesforce

High resilience and the ability to work under pressure

Self-motivated, proactive, and confident working independently

Exceptional candidates without contact centre experience may be considered.

Working Pattern

Monday to Friday, shifts between 8:00am – 6:15pm

Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months

Hybrid working: 2 days in the office / 3 days working from home

What’s on Offer

Salary of £31,665 per annum

Hybrid working model

Opportunity to step into a higher-level role with real autonomy

Strong chance of securing a permanent position with a global organisation

Candidates must be aware of the hybrid working arrangement and office location prior to interview.

To apply or for more information, please submit your CV for consideration