CSR - Customer Service Rep

Pipe Doctor Plumbing is hiring a remote CSR - Customer Service Rep in Tampa, FL for a full-time Monday through Friday schedule between 7 AM and 4 PM.

This role is rewarding because your work directly improves customer experience and team performance-every call, every dispatch, every detail, all while earning $20,000 – $25,000 per year from the comfort of your own home!

But that's not all we offer! You can also enjoy these excellent benefits and perks:

• Bonus structure
• Growth opportunities
• Paid time off (PTO)
• Uniforms
• Options to work from home, depending on the role
• Company phone

If you're organized, confident on the phone, and motivated by helping customers get timely solutions, this is your moment to shine!

WANT TO KNOW MORE ABOUT US?

At Pipe Doctor Plumbing, we're a professional, performance-driven team built around customer experience, efficiency, and high standards. We believe in giving our staff the tools to succeed: clear systems, strong support, and real growth pathways for people who take pride in their work and deliver results. Our culture-customer-obsessed, efficient, results-focused, team-oriented, and growth-minded-means you'll be surrounded by people who care about doing things the right way and doing them well.

Here, your work has visible impact, your ideas are heard, and consistent performance truly leads to higher earnings and advancement.

DOES THIS SOUND LIKE YOU?

As a CSR - Customer Service Rep, you're the trusted voice customers hear first-answering inbound calls with professionalism, building rapport, and accurately capturing job details. You'll schedule and dispatch service calls with precision, weighing urgency, availability, and location to keep the day running smoothly. You document every detail in the CRM-calls, job notes, and customer information-so techs and management have what they need.

Through clear communication and timely follow-ups, you support the entire operation, ensuring customers feel confident, technicians are prepared, and the team stays aligned.

Here's What We Need From You:

• Phone-based customer service experience
• Strong verbal communication skills
• Professional and calm phone presence
• Reliable high-speed internet and a quiet, dedicated remote work environment

Having plumbing or home service dispatch experience, sales or booking experience with inbound calls, a familiarity with scheduling or dispatching using Field Pulse or Service Titan software, and the ability to manage multiple calls in a fast-paced environment is a plus!

READY TO APPLY?

Apply now to become Pipe Doctor Plumbing's next remote CSR - Customer Service Rep. Our initial application is quick, easy, and mobile-friendly!

Must have the ability to pass a background check.