Patient Enrollment Specialist

Anticipated End Date:

Position Title:

Patient Enrollment Specialist

Job Description:

Patient Enrollment Specialist

Location:

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Hours:

Monday - Friday, 9:30 am - 6:30 pm CST

The Patient Enrollment Specialist is responsible for new patients.

How you will make an impact:

* Reviewing and prioritizing patient census.

* Reaching out to patients to explain services and enrolling them into Carelon Palliative Care.

* Providing support by addressing inquiries and scheduling the initial appointments.

* Enters documentation into the designated systems.

* Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

* Additional expectations to include but not limited to:
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

* Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

* Performs other duties as assigned.

Minimum Requirements:

* Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences:

* Bilingual (English and Spanish) preferred for the Carelon Global PR business unit.

* Work from home experience preferred.

* Experience with Microsoft office preferred.

* Calls Center experience preferred.

* Sales experience preferred.

* Automated Customer Service experience preferred.

For candidates working in person or virtually in the below locations, the salary
* range for this specific position is $17.39 - $32.95

Locations:
California, Nevada, Illinois

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.

No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

CUS  Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to…