Protection Plan Program Specialist

Steele Auto Group
8 Basinview Dr
Dartmouth, NS B3B 1G4, CAN

At Steele Auto Group, work is more than a job. It’s a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential!

Join Steele Auto Group as our Protection Plan Program Specialist!

Are you ready to step into a role that keeps our Aftersales Finance & Insurance program running smoothy and makes a real impact every day? As Steele Auto Group’s new Protection Plan Program Specialist
, you’ll provide essential support across multiple dealerships, managing data, administrative tasks, and customer engagement to ensure accuracy, efficiency, and a seamless experience for every customer.

This opportunity is suited to someone who enjoys organization, working with data and systems, and playing a key support role within a growing program. You will collaborate with internal teams, connect with customers, and help keep processes moving smoothly behind the scenes.

Compensation
: $40,000 - $45,000, based on experience and capabilities.

Location
:
Flexible blend of in office and remote work, as required.

What You’ll Be Doing:

• Enter and maintain accurate customer, contract, and deal data across systems including PBS and First Canadian logs
• Support reconciliation between sold deals, referrals, and reporting tools
• Facilitate the signing of protection plan contracts and manage the follow-up process for all outstanding items.
• Communicate professionally with customers by email, text, and phone
• Review customer engagement in PBS and determine next steps, including calls or lead transfers
• Build and manage follow up lists for aged leads, lease end customers, and prior Aftersales clients
• Review campaigns and guides prior to launch to ensure links, forms, and flows are working correctly
• Track Aftersales deals and referrals, flagging gaps or missing information to the Aftersales FI Leader
• Other duties as needed from Management

What You Bring:

• Comfort working across multiple systems and digital tools
• Strong attention to detail and data accuracy
• Clear written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Curiosity, adaptability, and a willingness to learn
• A growth focused mindset that sees challenges as opportunities

Automotive, finance, or dealership experience is an asset, but not required.

Why This Role Matters:

Your work, as the Protection Plan Program Specialist
, directly supports the success of our Aftersales program and helps create a seamless experience for both customers and dealership teams. You’ll contribute directly to the success of our team, building skills, and expertise while supporting a growing, evolving program.

Why You’ll Love Working with Steele Auto Group:

At Steele Auto Group, you are joining more than a workplace. You are becoming part of a community that values growth, recognizes effort, and supports you in building a career you are proud of.

We believe in rewarding hard work and supporting the whole person. Our Total Rewards package is designed to help you thrive physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term) eligible employees may have access to all, or some, of the following:

• Matched Retirement Saving Plan
  :
  Build your future with an employer-matched RSP, up to 4% after 3 months and up to 5% after 5 years.
• Flexible Health & Dental Plans
  :
  Choose from six cost-shared options designed to fit your lifestyle, with dependable coverage for you and your family.
• Mental Health & Wellness Support
  : 24/7 confidential access to EFAP support for you and your family.
• Employee Discounts
  : preferred pricing on vehicle purchases, parts, and service across our locations.
• Work Boot Reimbursement
  :
  Reimbursement provided immediately; no waiting period required.
• Steele University
  :
  Access role-specific training anytime, anywhere, track your progress, and earn rewards as you grow your skills.

Please note that while we strive to post accurate compensation information, some external websites may display salary estimates that are not…