Remote OCCC Customer Service Agent_Collections

Overview

Are you self‑motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast‑paced environment? If you possess these qualities, you will fit right in line with our team!

At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, collections, chat, and a bilingual team.

Our Collections Specialist at Orkin play a vital role in ensuring timely and accurate collection of customer payments. You will work closely with internal teams and customers to resolve billing issues, maintain account integrity and support the financial health of the company. This position requires strong communication skills, attention to detail and a customer‑first mindset.

You will…

• Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
• Contact residential customers regarding past‑due accounts via phone, and email
• Investigate and resolve billing discrepancies in coordination with service and sales teams
• Process payments and update customer accounts in Orkin’s billing system
• Maintain accurate records of collection efforts and customer communications
• Escalate unresolved accounts to management as needed
• Provide excellent customer service while maintaining professionalism and confidentiality
• Ensure compliance with company policies and applicable collection regulations

• Variety of Schedules (Schedule may include nights, weekends, and holidays)
• Four‑week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
• Gamification methods to measure performance and increase engagement virtually
• Great pay and incentives ($18 per hour plus 3% sales commission)
• 401(k) plan with company match, employee stock purchase plan

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Rollins, (NYSE: ROL) headquartered in Atlanta, GA
• Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management

What’s required

• High School/GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

• Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via )

• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web‑based applications
• Proficient in Microsoft Office and customer account systems (experience with Serv Suite or similar platforms is a plus)
• Comfortable working in a high‑volume role
• Ability to work independently and manage multiple priorities
• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.