Customer Service Representative; Remote

Job Title: Customer Service Representative (Remote)

Location: 100% Remote

Compensation: ~$55,000.00 -$60,000.00/Per Year

Type: Full-Time 9:00 AM - 5PM CST

About Us:

Zephyrus Engineering is a forward-thinking engineering firm specializing in innovative infrastructure and construction solutions that meet the highest standards of quality, safety, and sustainability. We deliver impactful projects across sectors, including municipal, commercial, and environmental works, combining technical expertise with a client-focused approach. Our team is committed to driving excellence, fostering collaboration, and positively shaping the communities we serve. Join us to be part of a dynamic environment where your work will create lasting change.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues, etc.)
• Provide exceptional customer support by resolving product or service issues promptly
• Work closely with other departments to provide seamless service and feedback
• Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail
• Document and update customer interactions and account information accurately

What We Offer:

• 100% remote position, tech provided
• Enjoy a competitive base salary that rewards your experience and skills
• Full benefits, including medical, dental, vision, flexible PTO, and 401K match
• A collaborative and supportive work culture that values your personal and professional growth

Qualifications:

• Proven experience in customer service, account management, or a similar role
• Strong communication skills, both written and verbal
• Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude
• Excellent organizational and multitasking abilities
• Empathy and a passion for helping customers
• Tech-savvy with proficiency in Salesforce CRM systems
• Helpscout and Google Office suites are a plus

Why Zephyrus Engineering?

• Innovative projects that drive real change
• Clear career growth opportunities and ongoing training
• Collaborative, team-oriented culture
• Commitment to excellence, safety, and sustainability
• Competitive benefits package, including health and retirement
• Work that makes a positive impact on communities