Global Reservations Seasonal Sales Specialist

Overview

Pyramid Global Hospitality places people first with a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture reflects our approach to employee development, benefits, and building meaningful relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development opportunities to help our people build skills and advance their careers.

Whether you are starting out or are a seasoned professional, we provide a collaborative environment across 230+ properties worldwide. Check out this video for more information on our company.

As a remote Pyramid Global Reservation Sales Specialist, you will handle calls and book reservations for guests interested in staying at our luxury resorts or hotels. You will assist guests by understanding their needs and providing detailed hotel and area information. This is a sales-focused, self-motivated position. You will work in a remote, team-first environment where you are expected to contribute positively in various ways.

Essential Functions

• Handle and convert incoming guest calls, always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, emails, trainings).
• Ability to learn and adapt to new systems and technological advances.
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). Complete additional training and ongoing development as assigned.
• Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
• Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Monitor and meet conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

• Profit Motivation and Sales Orientation
• Customer Service and Guest Relations
• Teamwork and Engagement
• Communication and Collaboration
• Multi-tasking, Decision-Making and Problem Solving
• Work Methods and Organization
• Proficient typing and computer skills

• Ability to work in a remote work setting with a quiet and distraction-free background.
• Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.
• Prior experience in hotel and sales required.
• Strong internet with hotspot backup, dual computer screen required.
• Laptop and headset provided.
• Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.

• Hourly wage: $15/hour
• Dates of employment:
  February 1 to September 15
• Hours subject to change based on business/call volume needs
• Current Hours of Operation:
  • Monday to Friday: 6:30AM – 11:30PM CST
  • Saturday: 8AM – 10PM CST
  • Sunday: 9AM – 8PM CST

$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.