Remote Call Center Customer Service Representative

Remote Call Center Customer Service Representative at Conduent State & Local Solutions, Inc summary:

This remote Customer Service Representative role supports Iowa Medicaid members by handling inquiries, documenting enrollment requests, and providing program information via telephone. The position offers full-time hours, paid training, equipment, and comprehensive benefits, requiring strong communication, problem-solving skills, and residency within one hour of Des Moines, Iowa. Candidates must have basic call center experience, a high school diploma or GED, and the ability to navigate computer systems and policies effectively.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Call Center Customer Service Representative
Medicaid Member Support – Tier 1
For The State of Iowa

You Need to Reside in the State of Iowa to be Eligible,

Need to reside within an Hour of Des Moines, Iowa

$18.00/ Hourly
Paid Training
Start Date January 20th, 2026

Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.

Full-time Position with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

 Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts:
Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!  

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Perk Spot
  - Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED
• Background required.
• Must reside within 1 hour driving distance from Des Moines, IA

Those Successful in this role:

• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understanding/utilize policy.
• Excellent customer service skills.
• Excellent phone etiquette skills
• Reliable internet access

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors…