US - Remote Work from Home Customer Service Rep in Contractor

| US - Remote Work from Home Customer Service Rep in a Contractor Role at Omni Interactions summary:

Contract opportunity for remote inbound customer service representatives to handle phone (and sometimes chat/email) support for various clients, primarily during weekday daytime hours. Contractors must supply a capable desktop/laptop, wired USB headset, high-speed wired internet, and a quiet workspace; pay ranges from $14–$20/hr with possible incentives and scheduling flexibility within client hours. This is an independent contractor role (no employee benefits) with location exclusions and strict equipment/OS/security requirements.

Applications ONLY accepted on laptops or desktop computers!

Omni Platform Overview -  TO REVIEW BEFORE starting your application!

Overview:

Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services.

If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

⏰ Majority of available hours are during weekdays and daytime

🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation)

Earnings & Revenue:

💵 Earnings vary by client, ranging from $14 to $20 per hour

📞 Revenue is determined by your phone status when assisting customers

🤑 Additional incentives can be available based on Omni and client minimum targets

Must-Have Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity
Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client

🖥️ Operating system of Windows 11 (some clients may accept Apple

OS)

👾 Windows Defender Anti-Virus Installed and Active (other versions for Apple

OS may be accepted)

🤳Smart phone needed for daily authentication.

Additional equipment may be needed - check client specific details for more info

Work Environment Requirements:

🤫 Quiet and dedicated work area

⌨️ No Background Noise

Unapproved Locations:

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Keywords:

remote customer service, work from home, inbound call center, customer support, contractor, phone support, chat and email support, remote hiring, virtual call center, work at home