Customer Care Coordinator - Work From Home

Customer Care Coordinator - Work From Home

We’re looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world‑class support.

As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web‑support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.

• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex offshore escalations.
• Ready to grow your career into an advanced leadership role as an account advocate.

Job Level: Coordinator

Work Schedule: Monday - Friday from 10AM - 7PM CST

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5
  
  Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office

• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Scheduling
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

- Rich

D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One ()

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless…