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Remote Student Advisor: Empathetic Case Management

Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listing for: Cengage Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 39000 - 43000 USD Yearly USD 39000.00 43000.00 YEAR
Job Description & How to Apply Below
A global education technology company is hiring a Tier 2 Student Advisor in Nashville, TN. This role is focused on providing exceptional customer service and resolving issues for learners in a fast-paced environment. The ideal candidate will have 1-2 years of experience in customer service, strong communication skills, and the ability to empathize with customers. The position offers a base pay range of $39,000 to $43,000 and requires a quiet workspace for effective service delivery.
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