Part-Time Teller - Relationship Officer I​/II; North Natomas

Relationship Officer I: $22.00 - $23.00

Relationship Officer II: $24.00 - $25.00

• Must have open availability Monday - Saturday.

Hourly Range: $22.00 - $23.00 for Relationship Officer I
$24.00 - $25.00 for Relationship Officer II

Exact compensation may vary based on skill, experience and location.

• Professional Development Opportunities:
  Offering training programs, workshops, and mentorship.
• Recognition and Appreciation:
  Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements:
  Providing options for remote work and flexible scheduling.
• Positive Company Culture:
  Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth:
  Clear paths for career advancement and internal promotions.
• Work-Life Balance:
  Encouraging a healthy balance between professional and personal life.
• Employee Empowerment:
  Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs:
  Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership:
  Having leaders who inspire, support, and guide their teams effectively.
• Sense of
  
  Purpose:
  
  Creating a sense of mission and aligning company goals with employees' personal values.

Relationship Officer I is responsible for fulfilling members transactional requests and providing consistently great service. Responsible for becoming a professional expert by offering optimal financial solutions to members to help build their financial freedom. Offer member education to improve their financial well‑being and convenient self‑service options.

• Create positive internal experiences with staff and collaborate with team members to achieve department and organizational goals.
• Create personalized member experiences and ensure our members needs are met during each interaction.
• Accurately process member transaction requests and respond to member questions and inquiries.
• Proactively address member concerns and complaints, striving to resolve issues in a positive manner.
• Exercise effective cash handling skills and maintain an individual cash drawer.
• Develop knowledge of core products and a wide range of financial solutions to provide personalized recommendations that meet the needs of each member.
• Educate members on self‑service and digital solutions at each opportunity, ensuring they understand and utilize the available technology for their financial management.
• Identify opportunities to retain members by proactively offering solutions that address barriers or concerns for their account and/or relationship and recommend additional services where appropriate.
• Educate members and potential members on the benefits of a SAFE membership and identify opportunities to grow membership by actively engaging in conversations that highlight the value of our products, services, and financial solutions.
• Develop sales and referral skills to effectively cross sell products and services based on the members' financial needs and goals.
• Learn key strategies for achieving your branch's sales, service, and operational objectives.
• Actively participate in branch’s daily operational activities.
• Participate in the opening and closing of branch offices, including additional before‑hours and after‑hours operational tasks.
• Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services.
• Learn how to assist members with minor account and card maintenance.
• Assist in safe deposit box access.
• Support other branch locations as needed by branch leadership.
• Assist with other duties, as assigned.

High school diploma or general education degree (GED); and one‑year related experience in customer service and/or cash handling; or equivalent combination of education and experience.

• Ability to problem solve.
• Possess customer service and experience skills.
• Knowledge of various computer software programs.
• Ability to communicate effectively.
• Ability to function…