Remote PT Sales & Customer Service Rep British Swim School Halton

Remote PT Sales & Customer Service Rep British Swim School Halton

Remote PT Sales & Customer Service Rep British Swim School Halton

• Bonus based on performance
• Opportunity for advancement

Are you passionate about water safety and making a difference in your community? Do you have experience teaching swim lessons and enjoy guiding families through meaningful decisions? If so,
British Swim School Halton wants you on our team as a Call Center Sales & Service Representative
!

We’re looking for friendly, confident, and swim‑savvy professionals to support our mission by combining customer service with strong program knowledge. You’ll play a key role in helping families choose the right swim programs and ensuring every child gets the opportunity to become water‑safe.

• Manage incoming and outgoing calls, emails, and online chats
• Assist families with program selection and enrollment
• Provide helpful, accurate, and friendly support
• Maintain and update customer records in our system
• Process registrations, forms, and follow‑ups on leads
• Identify and escalation priority issues as needed
• Promote current offers and track daily call activity
• Deliver a consistently positive customer experience

Applicants must have prior experience teaching swim lessons and be comfortable discussing swim programs and water safety with families.

• Bronze Medallion, Bronze Cross, or equivalent certification – These credentials demonstrate your understanding of water safety and are a valuable asset for this role.

• Previous sales and customer service experience
• Excellent communication and listening skills
• Confidence using phone systems, scheduling platforms, and CRMs
• Enthusiastic attitude and strong problem‑solving abilities
• Ability to work independently in a remote setting
• Bilingual abilities are a plus
• Completion of Jack Rabbit (POS & scheduling system) and Skyprep training (provided)
• High school diploma or equivalent
• Quiet, dedicated workspace
• Reliable computer with camera and strong internet connection
• Willingness to complete a background check

At British Swim School
, we believe that every child should be water‑safe. Join a team that values lifesaving skills, positive energy, and community impact. You’ll enjoy a flexible, supportive environment and make a real difference every day — without ever having to leave your home office!

Compensation: $18.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.