Government Collection Specialist - CF

Overview

Location:

Cedar Falls, Iowa
Relocation Expense Covered:
No
Employee Type:
Full Time
Industry: Call Center
Required Degree:
High school or GED
Manage Others:
No
Requirements: U.S. Citizenship or 3-year legal residence

Wage: $17.74 - $25.00 Hourly
Commission: $1250 monthly (on average)

Hours:

M-F NO WEEKENDS: 3 days of 8AM-4:30PM; 1 day of 9:30AM-6PM; 1 day of 11:30AM-8PM;
Once a month:
One Friday from 8:30AM-5:00PM
Remote Option: N/A
Training: 3 Weeks Paid

CBE Companies, a global provider of contact center services, has an immediate need for a Collection Specialist and our recruiters would LOVE to connect with you about this exciting career opportunity!

With More Than 1200 Employees Currently, CBE Has Been Providing Quality Jobs In The Cedar Valley And Throughout The US For Over 85 Years—and We’re Still Going Strong Because We Offer Employees Excellent starting wage + performance-based, uncapped commission plan, excellent benefits, including tuition reimbursement and referral bonuses, ongoing training & support, career culture with many opportunities for advancement, and employee engagement opportunities including community outreach.

Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.

In this role you will experience a fast-paced environment with opportunities to grow; your day will typically include providing excellent customer service to all consumers and third parties on both inbound and outbound calls, handling 100-150 calls per day in a call center or remote setting, solving problems to resolve accounts, following a call flow, locating consumer contact information, implementing client-required changes, reviewing management-provided statistics, and collaborating with management on personal growth and performance improvements.

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
• Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
• Be a problem-solver and work with consumers to come to a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Ability to positively and efficiently implement changes required by the client
• Review statistics that are sent by management to ensure job requirements are being met
• Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
• Ability to work in a positive and collaborative manner with co-workers

• Must have U.S. Citizenship or 3-year legal residence

• Commission potential that starts the first month and is in addition to the hourly pay; current average commission payout around $1250 and over 50% of the department earns a commission
• Excellent starting wage + performance-based, uncapped commission plan
• Excellent benefits, including tuition reimbursement and referral bonuses
• Ongoing training & support
• Career culture with many opportunities for advancement
• Employee engagement opportunities include community outreach

Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, and FUN!

Invest in your future with a company that will invest in YOU!

CBE offers job seekers easy entry, development opportunities, and growth options. As a company that welcomes both experienced professionals and those with limited experience but an eagerness to learn, CBE provides…