Bilingual Call Center Specialist
Wauwatosa, Milwaukee County, Wisconsin, USA
Listed on 2026-02-01
-
Customer Service/HelpDesk
Bilingual, Spanish Customer Service
Overview
Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.
UW Credit Union's commitment to serving our Spanish speaking members, and the community, has resulted in significant need for Spanish-bilingual skills in our Member Solutions Center.
Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).
Pay: Starting wage $20.50/hour with potential for higher base wage based on experience. Spanish bilingual candidates will receive a $1.25/hour premium.
Location: Wauwatosa, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).
This training class is starting on Monday February 6, 2026
Responsibilities- What You'll Do:
- Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
- Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
- Document member interactions and follow up on unresolved issues to ensure timely resolution.
- Educate members on available products, services, and digital tools to enhance their banking experience.
- Collaborate with internal teams to escalate complex issues and ensure member needs are met.
- Meet performance metrics including call quality, response time, and member satisfaction scores.
- Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.
- 8 months to 1 year of experience in customer service, preferably in a call center environment.
- Proficiency with Microsoft Office products.
- Familiarity with major web browsers and operating systems.
- Ability to learn and navigate complex systems and technologies.
- Bilingual fluency in Spanish and English.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).