Spanish Card Customer Service PM Shifts

Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $21.22 per hour
- One-time allowance of $500 for home office setup and $60 monthly payment for remote work expenses
- Comprehensive benefits package including paid parental leave, medical, dental, vision, and 401(k) plan
- Opportunity for career advancement and professional development
- Supportive and collaborative work environment with a focus on employee growth
- Flexible work options: 100% remote, hybrid, or on-site

What to Expect (Job Responsibilities):
- Handle complex customer service inquiries via telephone, digital, or chat channels
- Utilize effective communication and problem-solving skills to address customer issues
- Navigate computerized systems for responding to customer questions and troubleshooting
- Actively manage and escalate risk and customer-impacting issues to management
- Document customer interactions and maintain accurate customer files

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Ability to communicate verbally and in written form
- Proficiency in navigating computerized systems
- Must be authorized to work in the United States on a full-time basis

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Experience in a remote work environment
- Strong problem-solving skills and ability to handle complex inquiries
- Previous experience in digital banking or financial services
- Familiarity with customer relationship management (CRM) systems

#Digital Banking #Customer Service #Remote Work #Career Growth #Employee Benefits