Work From Home Call Center Sales

Overview

Join to apply for the Work From Home Call Center Sales role at MCI

Remote Work-at-Home
• Full-Time
• Hourly + Bonus

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• Paid Time Off Earn PTO and paid holidays
• Incentives & Rewards Daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits Comprehensive medical, dental, and vision coverage for full-time employees
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth with internal promotions opportunities
• Paid Training
• Casual Dress Code

• All MCI locations:
  Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; drug screening; offers contingent on results
• The employer reserves the right to revise this job description at any time

MCI is an equal opportunity employer. We comply with applicable laws ensuring a diverse and inclusive workplace. Reasonable accommodations are available upon request for qualified applicants with disabilities.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may occasionally lift up to 40 pounds.