Inbound Customer Service Agent-Bodewell; Remote

Overview

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees. We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

100% Remote.

Opportunities are available for candidates residing within these states:
Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Inbound Customer Service Agent-Bodewell (Remote)

USA, Memphis, TN; USA, Austin, TX; USA, Columbia, SC; USA, Columbus, OH; USA, Jackson, MS; USA, Louisville, KY; USA, Nashville, TN; USA, Oklahoma City, OK; USA, Salt Lake City, UT; USA, Sioux Falls, SD

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• Shift: 4x10 schedule (4 days a week, 10 hours per day):
  Monday, Tuesday, Wednesday, Friday, 8:00–6:30 pm (CST). Thursday & weekends off.
• Base rate of $15.00/hour plus incentives based on quality scores; paid weekly.
• 5-week full-time training:
  Monday to Friday, 8:00 AM to 4:30 PM (CST). Commitment to all training days is mandatory.
• Starting week 6 training: 10-hour shifts, 4 days a week, between 8:00 AM to 6:30 PM (CST) with Thursdays and weekends off.
• Role may require participation in a shift bid twice a year to change schedules during business hours (7am–7pm CST). Availability to work any shift within business hours is required.

After 9 weeks of training, you will use Windows-based programs and internal applications to:

• Drive owner-focused solutions for customer issues by handling incoming calls, emails, chats or inquiries and providing answers related to product information, service, pre & post purchase and sales of parts, products and services.
• Follow established guidelines; when needed, escalate to concessions in the owner’s best interest using GE Appliances contact center systems.
• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions.
• Provide feedback to Quality and Training to improve training materials and processes.
• Adhere to safety policies to ensure a safe work environment.
• Support other parts of the business as directed.
• Other duties as assigned.

• One-year relevant experience in a customer service or sales environment.
• Take-charge, self-starter with initiative and strong follow-through to resolve owner issues.
• Ability to research, analyze data and make sound decisions related to…