Sales Consultant

Overview

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Application Close Date: 14th of February

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

At Wildland, we believe the journey starts the moment someone reaches out. Our Adventure Consultants are at the heart of that connection, supporting travellers and agent partners every step of the way, from the first enquiry to departure day. Your primary purpose in this role is to deliver the best possible customer service for our guests while maximizing sales and ensuring every traveller finds the trip that’s right for them.

This is a fast-paced role where you’ll move seamlessly between phone calls, emails, and live chats, becoming an expert across the Wildland product range. You’ll collaborate with team members across multiple time zones, which means flexible working hours are a must. Occasional travel within the US for training or meetings may be required, along with weekend, evening, or holiday shifts.

If you’re passionate about creating unforgettable journeys, thrive in a dynamic environment, and are ready to inspire travellers every day, this is the role for you.

This is a Full-Time Permanent position with a set schedule from Tuesday to Saturday. It will operate on a hybrid basis out of our office in Denver, Colorado. The starting salary for this role is $24 USD per hour, along with a comprehensive benefits package and a variety of great perks.

• Deliver exceptional customer service for guests while maximizing sales and helping travelers find the right trip.
• Move between phone calls, emails, and live chats and become an expert across the Wildland product range.
• Collaborate with team members across multiple time zones and accommodate flexible working hours.
• Occasionally travel within the US for training or meetings; occasional weekend, evening, or holiday shifts may be required.

• Similar experience in a travel industry role, sales, or customer service
• Experience with telephone queues, email, and live chat-based customer service
• Personal travel experience to Intrepid and Wildland destinations
• Exceptional communication, customer service & sales skills
• Experience working with travel booking systems as well as using a CRM system, preferably Salesforce
• A love for our national parks and outdoor recreation in general

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustments to participate in the recruitment process, please contact us at car with your name, location, and the adjustments you require, we will then be in touch to support your application.

Application Close Date: 14th of February