Remote Insurance Customer Service Representative; Unlicensed

Join to apply for the Remote Insurance Customer Service Representative (Unlicensed) role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers in understanding their coverages, and help find the best solutions to meet their personal financial needs.

This is an excellent opportunity to start your career with our industry-leading training. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound contacts courteously and professionally
• Use knowledge bases and training to answer questions and sell appropriate products
• Listen to customers, understand their needs, and resolve issues
• Research systems to find missing information and coordinate with other departments
• Complete account management tasks using systems and technology
• Document and process customer orders accurately
• Follow all scripts, policies, and procedures
• Maintain confidentiality of personal and customer information
• Escalate issues as needed and attend training sessions to stay updated

• Must be 18 or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance and punctuality
• Problem-solving and conflict resolution skills
• Customer-oriented, empathetic, patient
• Ability to multi-task and work in a fast-paced environment

• One year of customer service or related experience in a contact center
• State or Federal work experience

We offer competitive pay based on experience, along with benefits such as paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging work environment.

This is a largely sedentary role requiring the use of a computer and phone headset. Candidates must be authorized to work in the country, willing to submit background and drug screenings, and adhere to all company policies including reasonable accommodations and equal opportunity employment.

MCI helps clients improve customer experience through innovative outsourcing solutions. With multiple facilities across North America and around the world, MCI is committed to growth, diversity, and employee development.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries: IT Services and IT Consulting