Priority Response Specialist

Overview

American Repair Maintenance (ARM) is a data-driven, full-service repair and preventative maintenance partner serving over 20,000 locations in the US. We are a strategic partner for our clients, focused on customer needs, a dynamic culture, great benefits, and technology-enabled processes that make jobs easier. Our core values guide day-to-day operations:
Collaboration, Do Whatever it Takes, Reliability, Authenticity, Doing the Right Thing, Innovation, and Ownership.

We are currently searching for a Part-Time Priority Response Specialist to join our Client Services team. This weekend position offers consistent scheduling with two available shifts:
Saturday and Sunday, 7:30 AM – 3:30 PM or Saturday and Sunday, 6:00 PM – 2:00 AM (16 hours per week). You will report to our Priority Response Supervisor and play a vital role in delivering the highest standard of customer service during critical after-hours periods. This is a great opportunity for a self-starter who is detail-oriented, reliable, able to collaborate with the team, and thrives in a fast-paced environment.

Potential opportunities for additional hours as needed.

• First and foremost, resonate with our mission, vision, and values and foster a culture of accountability
• Utilize your 2+ years of experience in Customer Service, in addition to your high school diploma or equivalent vocational education
• Dispatch field technicians and external contractors to emergency work order requests efficiently using various means of communication
• Communicate proactively with technicians, field supervisors, and sub-contractors to ensure timely service delivery and follow-up via phone, text, and/or email
• Create and send work orders while ensuring client portals and Keynote are consistently updated with accurate, detailed status information
• Answer high call volumes, respond to voicemails, and monitor emails to address client and technician needs promptly
• Research and resolve client issues through collaboration and problem-solving, working to de-escalate concerns and create positive outcomes
• Maintain thorough notes within ARM software and promote best practices in a positive, collaborative environment

• Competitive hourly base pay up to $20/hr
• Earned Sick Time as required by applicable state law (accumulates with hours worked)
• Paid overtime (when applicable)
• Fully remote work environment with in-office training period (2–3 weeks) and occasional meetings as needed
• Consistent weekend schedule with potential for additional hours and growth opportunities