Customer Service Representative

Overview

Everything But Water is the largest specialty retailer of women’s swimwear and resort wear in the US, with over 90 stores coast-to-coast and a leading website at  Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover ups and sundresses to jewelry, totes, sandals and more.

Position:
Remote Florida — Seasonal (Spring, Summer) Customer Service Representative, Full-Time - Seasonal (Spring, Summer). This is a remote, work-from-home position in the Orlando, FL area. The role supports Management in customer engagement and aims to provide superior customer service with a positive attitude and the ability to build and maintain relationships.

Job Description:

In partnership with the Customer Support Management team, the Customer Service Representative will create a customer-centric environment via phone, email and chat, supporting the Company’s customer service model, brand standards and operations.

• Handle incoming customer inquiries promptly and professionally via phone, chat, and email
• Research and resolve delivery issues
• Review new orders
• Update customer profile and payment information
• Enforce policies and procedures to ensure call center is running efficiently
• Communicate with fulfillment center and stores to ensure proper handling of orders
• De-escalation of customer complaints to ensure customer satisfaction
• Support a productive work environment with a positive attitude and a dedication to providing superior customer service

• High school diploma or general education degree required; some college preferred
• 1 year of call center or administrative phone experience required
• Availability must include nights, weekends, and holidays
• Strong typing skills preferred; 35 WPM (words per minute) minimum, required
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Good organizational, prioritizing and time management skills
• Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact
• Ability to work well within a team environment
• Ability to work independently with or without direction from supervisor
• Ability to lift and move up to 10 lbs
• Ability to sit for extended periods of time
• Must be able to conduct phone calls for up to seven hours a day
• Must be fluent in English (speak, read, write)
• Must be able to provide a quiet work-from-home environment

Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates.

We are an Equal Opportunity Employer. Everything But Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We will consider qualified applicants with criminal histories in a manner consistent with applicable Fair Chance and “Ban the Box” laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance.