Customer Resolution Specialist; remote

Employer Industry: Mortgage and Real Estate Services

• Salary up to $31.15 per hour
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available
• Comprehensive benefits package including medical, dental, vision, and 401k
• Supportive and inclusive workplace culture that celebrates diversity and individuality
• Chance to make a positive impact on customer satisfaction and resolution

• Act as a point of escalation for customer inquiries and complaints, providing thorough research and resolution
• Interact with customers through inbound and outbound calls to acknowledge and update them on their inquiries
• Identify emerging trends in customer issues and notify relevant leaders
• Provide detailed written and verbal responses to customer inquiries, including composing letters and emails
• Manage a pipeline of assigned cases while ensuring compliance with critical dates and maintaining accurate documentation

• High School diploma or equivalent required
• Minimum of 5 years of related experience, particularly in supporting customer escalations and written interactions
• Extensive knowledge of the employer's products and services
• Strong organizational, time management, research, and problem-solving skills
• Excellent interpersonal and communication skills (both verbal and written)

• Experience in a customer service role within the mortgage or real estate industry
• Proven ability to adapt communication style to meet customer needs
• Familiarity with computerized data entry systems and relevant applications
• Skills in conflict resolution, negotiation, and critical thinking
• Experience with customer onboarding and training/product demonstrations

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.