Disney Social Media Customer Support; Work From Home

Job Summary

Disney is seeking enthusiastic and customer-focused individuals to join our Social Media Customer Support team. As a Social Media Customer Support Representative, you will engage with Disney fans and customers across various social media platforms, providing exceptional assistance, resolving inquiries, and ensuring a magical experience for our audience. This is a remote, work-from-home opportunity that requires strong communication skills, a passion for Disney, and the ability to provide top-tier customer service in a digital environment.

• Monitor and respond to customer inquiries, comments, and messages on social media platforms, including Facebook, Twitter, Instagram, and other channels.
• Provide accurate and timely responses to customer questions, concerns, and feedback while maintaining Disney's brand voice and values.
• Address customer service issues, resolve complaints, and escalate complex cases to the appropriate internal teams.
• Engage with Disney fans in a positive and professional manner to enhance customer satisfaction and brand loyalty.
• Collaborate with cross-functional teams to ensure accurate information is provided to customers.
• Stay updated on Disney products, services, promotions, and policies to provide informed assistance.
• Track and report customer interactions, trends, and feedback to improve service efficiency.
• Maintain a high level of professionalism, empathy, and confidentiality in all interactions.

• Excellent written and verbal communication skills in English.
• Strong customer service skills with a proactive and solution-oriented approach.
• Proficiency in using social media platforms, including Facebook, Twitter, Instagram, and Tik Tok.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Familiarity with social media management tools and customer support platforms is a plus.
• High attention to detail and ability to follow brand guidelines.
• Ability to work independently while maintaining collaboration with a remote team.
• Passion for Disney and its various brands, characters, and stories.

• Minimum 1-2 years of experience in customer service, social media engagement, or a related field.
• Experience working in a remote or digital support role is preferred.
• Previous experience in the entertainment, hospitality, or retail industry is a plus.

• Flexible shifts, including evenings, weekends, and holidays, to accommodate Disney's global audience.
• Full-time and part-time positions available.

• Strong problem-solving skills and ability to think quickly under pressure.
• Understanding of social media trends and customer engagement strategies.
• Knowledge of Disney's products, parks, and entertainment services.
• Ability to maintain a positive and friendly tone in digital communications.
• Technical proficiency in navigating online platforms and troubleshooting customer issues.

• Competitive salary and performance-based incentives.
• Work-from-home flexibility with necessary technology and tools provided.
• Discounts on Disney products, experiences, and streaming services.
• Opportunities for career growth and development within The Walt Disney Company.
• A dynamic and engaging work environment with a passionate team.

• Be part of a world-renowned brand that brings joy and magic to millions.
• Work in a supportive, inclusive, and diverse team environment.
• Enjoy the opportunity to interact with Disney fans and enhance their experiences.
• Gain valuable experience in social media customer support and digital engagement.

If you are passionate about Disney and have a strong background in customer service and social media engagement, we encourage you to apply! Submit your application online through the Disney Careers website, including your resume and a cover letter detailing your experience and enthusiasm for the role.

Join us in making magical moments for Disney fans around the world!