Bilingual Call Center Sales and Retention Representative; English​/Spanish - Hybrid Onsite Recr

Bilingual Call Center Sales and Retention Representative (English/Spanish) – Hybrid Onsite Recruiting Session

Join to apply for the Bilingual Call Center Sales and Retention Representative (English/Spanish) – Hybrid Onsite Recruiting Session role at AT&T.

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Hybrid Open Recruiting Session

Don’t miss this opportunity to jumpstart your career!

Come interview with us in person at our upcoming open recruiting session in the Miami, FL area on Thursday, January 8th, 2026.

For candidates who complete the job application and pass the online assessment, you will have the opportunity to schedule an interview with the hiring team that will take place during this event.

Location: 600 NW 79th Ave, Miami, FL 33126

Date: Thursday, January 8th, 2026

Time: 10:00 am – 3:00 pm

Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment. Walk‑ins are welcome!

This full‑time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This hybrid‑remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3‑4 days weekly and remotely from home 1‑2 days weekly.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.

Pay Transparency:

Our premier service consultant position earns $19.88 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day‑to‑Day Will Look Like:

• Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Key Expectations to Succeed:

• Commissioned sales experience highly preferred.
• Unwavering customer focus.
• Strong work ethic.
• Adaptability.
• Problem‑solving skills.
• Attention to details.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid time off and holidays – employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company‑designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid parental leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption reimbursement.
• Disability benefits (short term and long term).
• Life and accidental death insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

Work From Home (WFH) Requirements:

• You will need verified internet service with a minimum of 12 MB upload speed and 18 MB download speed and an established dedicated work…