Remote OCCC Bilingual Spanish Customer Service Agent

Overview

Are you self-motivated? Do you enjoy helping people? Do you have extraordinary sales and customer service experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!

We are seeking talented SPANISH BILINGUAL PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. You will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play.

Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!

• Identify customers’ needs, clarify information, research every issue and provide solutions
• Support our field's peak season that starts building around February
• During peak season you can expect heavy call volume
• Manage the customer relationship to ensure best in class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
• Use different gamification tools to measure performance

• Variety of Schedules (Schedule may include nights, weekends, and holidays)
• A quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
• Gamification methods to measure performance and increase engagement virtually
• Great pay and incentives ($17.73/hour minimum plus potential for commissions)
• Medical, dental, vision, PTO, 401(k) plan with company match, employee stock purchase plan

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins headquartered in Atlanta, GA
• Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management

• High School/GED
• 1 – 2 years commissioned sales and customer service experience; direct sales/phone sales in or out of a call center environment preferred
• Bilingual (Fluent communicating in the English and Spanish language including written and oral)
• Applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
• We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem. Speed test must be completed via

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Ability to prioritize tasks and manage time efficiently

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer