Customer Support Advisor

Location:

Home based, commutable to London 2-4 times a month (more if you prefer an office environment)

Contract:

Long-term temporary position via Manpower, working at our sister company

Hours:

Full-time
Working Pattern:
Hybrid - a mix of home and office working
Pay Rate: £13.84 per hour

Start Date:

ASAP

Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next.
We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working 'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.

What you'll be doing:

Contacting candidates by email and phone to engage them with their career support programme
Scheduling coaching appointments, webinars, and events
Managing feedback channels (TouchPoint, What Fix, NPS) - logging results, flagging trends, and escalating concerns
Coordinating our Candidate Newsletter for over 5,000 recipients
Handling Right Skills requests - checking invoices, verifying suppliers, and keeping accurate records
Providing timely, helpful responses to queries via phone or email
Working closely with colleagues to keep processes smooth and efficient

You'll be great at this job if you:

Are confident with Excel and comfortable working with large datasets
Have excellent organisational skills and can manage a high workload without losing accuracy
Communicate clearly and warmly across different channels
Enjoy problem-solving and improving processes
Can work independently while being part of a collaborative team
Are adaptable and thrive in a fast-paced environment
Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here

What we're looking for:

Solid customer service experience (essential)
High attention to detail and accuracy
Strong prioritisation skills under pressure
Positive, proactive approach and a genuine desire to help others

Why you'll love working here:

Hybrid working - enjoy the balance of home and office days
Make a real difference in people's career journeys
Friendly, supportive team culture
Opportunities to grow your skills and experience
Flexible working with occasional London office visits

If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP