Service Delivery Team Manager - Travel & Lifestyle
Riyadh, Eastern Province, Saudi Arabia
Listed on 2026-01-30
-
Customer Service/HelpDesk
Client Relationship Manager -
Management
Client Relationship Manager
Elevate the art of luxury service. Lead a high-performing team delivering bespoke experiences to Arabia's most discerning clientele.
Join us as our next Service Delivery Team Manager – Luxury Travel & Lifestyle Services
We are seeking a strategic and hands-on leader to oversee the delivery of exceptional lifestyle services for our high-net-worth Arabic clientele
. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services
.
- Lead and develop a high-performing team to deliver premium lifestyle experiences to Arabic HNW members
. - Ensure service excellence
, proactively enhancing efficiency, quality, and member satisfaction. - Collaborate across global teams
, aligning service delivery with business objectives and industry trends. - Resolve high-level escalations
, ensuring swift, tailored solutions for our discerning clientele. - Drive continuous improvement
, refining processes to exceed member expectations.
Requirements
What We’re Looking ForWe’re seeking a strategic and hands-on leader with a passion for luxury lifestyle services and a proven track record in team leadership and service excellence
. The ideal candidate will have:
- Deep knowledge of luxury lifestyle services
, including hospitality, travel, and premium experiences. - Active awareness of Arabic luxury markets
, ensuring service excellence and innovation. - Ability to bridge Proposition and Lifestyle teams
, setting and exceeding industry standards.
- Strong people management skills
, leading high-performing teams across multiple locations. - A mentor and motivator
, driving engagement, growth, and professional excellence. - Cross-functional leadership experience
, ensuring alignment across global teams.
- Results-driven mindset
, focused on member satisfaction, efficiency, and SLAs. - Proactive problem solver
, identifying and resolving roadblocks to enhance service quality. - Expert in customer care
, confidently handling escalations and turning challenges into positive outcomes. - Professional Arabic & English language skills are essential
- Exceptional communication skills
, engaging stakeholders across all levels. - Collaborative and adaptable
, excelling in a fast-paced, evolving environment.
This role is perfect for a dynamic leader who thrives in a member-focused, high-performance environment
, committed to innovation and continuous improvement
.
This role is 100% office based!
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Paid time away from work
. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. - Paid Sabbaticals
. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. - Extra Rewards
. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. - Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts
. Access to lots of great travel and entertainment discounts as our clients’ members would! - Be part of our global, dynamic, and inclusive Team
, with diversity at its core. - Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).