Customer Service Representative

Description & Requirements

Maximus is currently hiring Customer Service Representatives to join our team! In this role, you'll support our Health Texas project by providing customer care and benefit‑enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note:

This is a full‑time, hybrid position.

You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.

This class is scheduled to start on Monday, March 9, 2026.

Why Join Maximus?

Competitive Compensation - Quarterly bonuses based on performance included!

️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

️ Paid Time Off Package - Enjoy PTO and Holidays

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

* Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

* Track and document all inquiries using the applicable systems.

* Complete associated tasks according to the established guidelines.

* Meet Quality Assurance (QA) and other key performance metrics.

* Facilitate the fulfillment of caller requests for materials via mail, email, or download.

* Transfer/refer consumers to appropriate entities according to the established guidelines.

* Escalate calls or issues to the appropriate designated staff for resolution as needed.

* Facilitate translation services for non-English speaking callers according to procedures.

* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

* High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

Job Requirements:

* High School Diploma or GED with 0-1 years' experience

* Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot

* Proficient in managing repetitive and high-volume calls

* Proficient typing skills

* Consistently showcases a strong sense of urgency and performs well under pressure

* Strong organizational and work prioritization abilities

* Skilled in the use of Teams

* Fundamental computer proficiency in Windows and/or Mac

* Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)

Training Requirements:

* Must be able to work onsite first week of training

* Must be able to complete classroom and on-the-job training with no time missed

Required Guidelines for Remote Work Environment:

* Workspace must be quiet, free of distractions, and no background noise

* Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station:
Maximus will provide equipment

* Web camera is required for all Maximus staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility

* Internet…