Customer Administrator

Location

US-IL-Itasca

Canon U.S.A., Inc.

Customer Administrator I is an entry‑level position responsible for retrieving and fulfilling standard Data Management requests under the direction of the Lead and Supervisor.

• Nationally support all business units on Oracle/S21 that use the Customer Database and Install Base.
• Retrieve equipment orders from CRM and documentation systems, perform customer maintenance, and provide accurate updates in a timely manner.
• Process requests from the Data Management mailbox, update systems, and return necessary information to requestors.
• Collaborate with ancillary departments to resolve customer database issues and guide others to meet customer needs.
• Receive and resolve customer care tickets from all departments and complete them to satisfaction.

• High School Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Must be able to work overtime at month‑end.
• Must be capable of extended periods seated and working on computer monitors.
• Capable of learning problem‑solving skills from direction.
• Professional oral and written communication skills.
• Basic Excel skills required.
• Capable of working well in a team environment.

Base salary range: $17.20 - $21.84 hourly.

Hybrid – full‑time with a schedule requiring office presence three days a week and an option to work from home the remainder of the week, unless a specific business need arises requiring in‑office attendance on other days. Reporting requirements may change from time to time based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.