Customer Care Associate

Benefits

• Dental insurance
• Health insurance
• Signing bonus

• Provide outstanding customer service via phone, email, and chat.
• Assist customers with inquiries, product information, and troubleshooting.
• Manage customer accounts and process orders efficiently.
• Resolve customer complaints with empathy and professionalism.
• Document customer interactions and feedback in our CRM system.
• Collaborate with team members to improve service delivery.
• Stay up-to-date with product knowledge and company policies.
• Participate in training sessions and team meetings to enhance skills.
• This is a remote position.

• High school diploma or equivalent;
  Bachelor’s degree preferred.
• 1-2 years of experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle multiple tasks and prioritize effectively.
• Positive attitude and a passion for helping others.
• Flexibility to work various shifts as needed.
• Strong problem-solving skills and attention to detail.