Remote OCCC Customer Service Agent_Retention

Overview

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary up to $20 per hour plus a 3% sales commission
• Opportunity for career advancement and growth within the organization
• Work remotely from your home office with provided equipment
• Four-week comprehensive training program to equip you for success
• Flexible scheduling options, including nights, weekends, and holidays
• Engaging and collaborative work environment with a focus on employee well-being

• Address and resolve customer issues with empathy and professionalism
• Utilize strong negotiation and customer service skills to retain customers
• Maintain detailed records of customer interactions and retention efforts
• Collaborate with internal teams to ensure seamless service delivery
• Work efficiently in a fast-paced environment while managing multiple tasks

• High School Diploma or GED
• 1-2 years of customer service experience within or outside a call center
• Ability to pass a computer assessment and complete a Culture Index assessment
• Verification of internet speed with minimum requirements
• Ability to work independently and as part of a team

• Proficiency in CRM systems and basic computer applications
• Strong computer skills in various software and web-based applications
• Excellent interpersonal and communication skills
• Comfortable working in a high-volume role
• Strong customer service soft skills such as empathy

#Pest Control #Customer Service #Remote Work #Career Opportunity #Training Provided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.