Remote OCCC Customer Service Agent_Retention

Overview

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary up to $20 per hour plus 3% sales commission
• Opportunity for career advancement and growth within the organization
• Work remotely from your home office with provided equipment
• Comprehensive four-week training program to equip you with essential skills
• Variety of flexible schedules including nights, weekends, and holidays
• Positive and collaborative work environment with a focus on employee engagement

• Address and resolve customer issues with empathy and professionalism
• Utilize strong negotiation and customer service skills to retain customers
• Maintain detailed records of customer interactions and retention efforts
• Collaborate with internal teams to ensure seamless service delivery
• Work efficiently in a fast-paced environment while managing multiple tasks

• High School Diploma or GED
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Excellent interpersonal and communication skills

• Proficiency in CRM systems and basic computer applications
• Strong computer skills in various software and web-based applications
• Comfortable working in a high-volume role
• Empathy and patience when dealing with customer concerns
• Ability to multi-task, set priorities, and manage time efficiently

#Pest Control #Customer Service #Remote Work #Career Opportunity #Training Provided