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Bilingual HelpDesk/Support Technical Support Customer Service Rep

Remote Bilingual Student Support Specialist

Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listing for: Cengage Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
A global education technology company is seeking a Tier 2 Student Advisor to provide high-quality, personalized support in a remote position. The role focuses on resolving customer issues, managing cases efficiently, and ensuring customer satisfaction through effective communication and problem resolution. Candidates should have experience in customer service, a passion for helping others, and the ability to work in a fast-paced environment.

Fluency in Spanish is a plus, and a quiet workspace is required.
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