Customer Success Manager; Remote

Employer Industry: Education Technology

• Salary up to $116,550 per year
• Bonus eligible/commission‑based compensation structure
• Comprehensive Total Rewards package that includes generous time off and health and wellness programs
• Remote‑first culture promoting flexibility and work‑life balance
• Opportunity for personal development and career growth within a collaborative and inclusive environment

• Manage a portfolio of complex key accounts, ensuring client success and satisfaction
• Partner with customers to understand their needs and effectively communicate the value of the employer's products
• Provide expert support and advice about products, enabling client account growth
• Collaborate with internal teams to analyze client data and identify growth opportunities
• Track performance metrics and generate referral leads for the Sales team through relationship building

• Minimum of 3 years of related work experience
• Strong relationship‑building skills
• Demonstrated curiosity and accountability in previous roles
• Ability to effectively communicate and mentor team members
• Commitment to personal development and continuous learning

• Experience in customer success or account management within the education technology sector
• Familiarity with the employer's products and services
• Proven track record of upselling and contract renewals
• Skills in data analysis and strategic planning
• Experience working in a remote‑first environment

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