Representative , Credit & Collections - Commercial

Overview

Employer Industry: Media and Technology

• Salary up to $15.00 per hour
• Eligibility for commission and bonuses based on performance
• Comprehensive benefits package designed to support employees physically, financially, and emotionally
• Opportunity to work remotely with a flexible schedule
• Dynamic and fast-paced work environment that fosters teamwork and innovation
• Commitment to a culture of inclusion and employee feedback through the Net Promoter System

• Handle inquiries from commercial customers regarding past due accounts and facilitate acceptable payment arrangements
• Follow federal, state, and local regulations while adhering to company credit and collection policies
• Utilize multiple tools and systems to resolve customer issues effectively
• Explain billing cycles, fees, and charges to ensure customer understanding
• Maintain professionalism and ethical behavior while managing customer interactions

• High School Diploma or GED
• 0-2 years of relevant work experience
• Availability to work a flexible schedule, including nights and weekends
• Strong communication and problem-solving skills
• Ability to manage stressful situations and diffuse customer complaints

• Experience working in a remote environment
• Familiarity with the company's products and services, including Cable TV, Internet, and Phone
• Proven ability to exceed performance metrics and goals
• Strong organizational skills and self-motivation
• Knowledge of Customer Proprietary Network Information (CPNI) guidelines

#Media #Technology #Customer Service #Remote Work #Career Opportunity

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