Remote OCCC Customer Service Agent_Retention

Overview

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary up to $20 per hour plus 3% sales commission
• Opportunity for career advancement and growth within the organization
• Work remotely from your home office with provided equipment
• Comprehensive four-week training program to equip you for success
• Fun, collaborative work environment with a strong management team
• Opportunities to volunteer and contribute to community safety initiatives

• Address and resolve customer issues with empathy and professionalism
• Utilize strong negotiation and customer service skills to retain customers
• Offer alternative solutions and customized programs to meet customer needs
• Maintain detailed records of customer interactions and retention efforts
• Collaborate with internal teams to ensure seamless service delivery

• High School Diploma or GED
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Ability to pass a computer assessment
• Verification of internet speed for remote work requirements

• Proficiency in CRM systems and basic computer applications
• Strong computer skills in various software and web-based applications
• Excellent interpersonal and communication skills