Part-Time Customer Service

Job Summary

Progressive Technology is currently seeking enthusiastic and customer-focused individuals to join our team as Part-Time Customer Service Representatives (Remote). This role is ideal for candidates who enjoy assisting people, solving problems, and creating positive experiences for customers. As a remote employee, you will handle customer inquiries via phone, email, or chat, providing accurate information and resolving issues in a professional and timely manner.

This is an excellent opportunity for students, stay-at-home parents, or professionals seeking flexible, remote part-time work with immediate hiring opportunities.

• Handle inbound and outbound customer service interactions via phone, email, or chat.

• Provide accurate information regarding company products, services, and policies.

• Resolve customer complaints or elevate issues to higher-level support when necessary.

• Document customer interactions, feedback, and resolutions in the system.

• Maintain professionalism and empathy when dealing with diverse customer needs.

• Meet individual and team performance targets, including response time and quality standards.

• Collaborate with internal departments to ensure smooth customer experiences.

• Strong communication skills (verbal and written).

• Ability to multitask and manage time effectively in a fast‑paced environment.

• Basic computer literacy with familiarity in email, chat, and CRM tools.

• Customer‑centric mindset with strong problem‑solving skills.

• Ability to remain calm and professional under pressure.

• High‑speed internet connection and a quiet workspace for remote work.

• Previous customer service experience (retail, call center, hospitality, or remote support) is preferred but not mandatory.

• Freshers with excellent communication skills are encouraged to apply.

• Part‑time remote role with flexible shifts available.

• Average 15–25 hours per week.

• Evening, weekend, or holiday shifts may be required depending on business needs.

• Knowledge of basic customer service practices and call‑handling etiquette.

• Strong interpersonal and listening skills to build customer trust.

• Ability to adapt quickly to new tools, processes, and technologies.

• Self‑motivated, reliable, and able to work independently.

• Competitive hourly pay.

• Flexible remote work schedule.

• Opportunity to work with a growing and innovative technology company.

• Paid training and ongoing professional development.

• Career advancement opportunities for high performers.

• Supportive and collaborative work environment.

At Progressive Technology, we value innovation, teamwork, and customer satisfaction. Joining us means becoming part of a forward‑thinking company that offers flexible working conditions, immediate hiring opportunities, and the chance to grow professionally. Whether you are starting your career or looking for a stable part‑time role, this position provides a meaningful way to contribute while maintaining work‑life balance.

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their communication skills and availability. Shortlisted applicants will be contacted for a remote interview.

Apply today and start your career with Progressive Technologys customer service team!